Contact information
Contact Information
Thank you for visiting FORNELLI.
We are committed to providing excellent customer service. If you have any questions regarding your order, shipping, returns, products, or any other inquiries, our support team is happy to assist you.
Customer Support
Email: shopifyfarm04@outlook.com
We aim to respond to all customer inquiries within 24–48 business hours.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Please note that response times may be slightly longer during holidays or periods of high inquiry volume.
Mailing Address
1635 Venus St
Merritt Island, FL 32953-3161
United States
Before Contacting Us
To help us assist you more efficiently, please include the following information in your email:
-
Full Name
-
Order Number
-
Email Address Used for the Purchase
-
Detailed Description of Your Inquiry
If your request concerns a damaged, defective, or incorrect item, please attach clear photos of the product and its packaging.
Order Status
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to 72 hours for tracking updates to become available after your order has been dispatched.
Returns & Refunds
For information regarding returns, exchanges, or refunds, please refer to our Refund Policy or contact us directly at:
General Inquiries
We welcome your questions, feedback, and suggestions. Our goal is to provide every customer with a smooth, secure, and enjoyable shopping experience.
Thank you for choosing FORNELLI.
Envie "próximo" para gerar a última página: Legal Notice (Imprint).