Shipping policy

Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with FORNELLI. We are committed to processing and delivering your order as efficiently as possible. Please read this Shipping Policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high order volume, promotions, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Shipping Methods

We work with trusted shipping partners to ensure your order arrives safely and efficiently.

Available shipping methods are displayed during checkout and may vary depending on:

  • Delivery destination

  • Product availability

  • Carrier services

Estimated Delivery Times

Delivery estimates begin after your order has been processed, not on the purchase date.

Estimated shipping times are:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 10–20 business days

These delivery estimates are provided as guidelines only and are not guaranteed.

Actual delivery times may vary due to:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Local postal service delays

  • Peak shopping seasons

  • Other unforeseen circumstances beyond our control

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Shipping destination

  • Selected shipping method

  • Order weight and dimensions

If free shipping promotions are available, they will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number, when available.

Please allow 24–72 hours for tracking information to become active after shipment.

International Shipping

FORNELLI ships to many countries worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Government fees

  • Customs clearance charges

These charges are determined by the destination country's authorities and are not included in the purchase price or shipping fees unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete shipping address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders returned due to an incorrect address may require payment of additional shipping fees before reshipment.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your shipment appears delayed, please first review the tracking information.

If you believe your package has been lost, please contact us at shopifyfarm04@outlook.com, and we will assist you in communicating with the carrier.

FORNELLI is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Severe weather

  • Natural disasters

  • Labor strikes

  • Other events beyond our reasonable control

Packages marked as delivered by the carrier but reported as missing should also be reported to the carrier and local authorities before contacting us.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged product and packaging

We will review your claim and provide an appropriate resolution as quickly as possible.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on inventory availability or warehouse location.

If this occurs, you may receive multiple tracking numbers.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to local regulations or carrier restrictions.

If we are unable to fulfill your order, we will notify you promptly and issue a refund when applicable.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on this page with an updated Effective Date.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

FORNELLI

Email: shopifyfarm04@outlook.com

Mailing Address: [1635 Venus St; Merritt Island, FL 32953-3161]

Com isso, você tem as quatro políticas essenciais para a FORNELLI:

  • ✅ Refund Policy

  • ✅ Privacy Policy

  • ✅ Terms of Service

  • ✅ Shipping Policy

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