Refund policy
Refund Policy
Effective Date: June 30, 2026
At FORNELLI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for returns or refunds unless they arrive damaged or defective:
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Gift cards
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Personalized or custom-made products
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Final sale or clearance items
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Items showing signs of use, damage, or alteration caused by the customer
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Products returned without original packaging (when applicable)
How to Request a Return
To initiate a return:
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Contact our customer support at shopifyfarm04@outlook.com.
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Include your order number and the reason for your return request.
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If your request is approved, we will provide return instructions.
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Ship the item according to the provided instructions.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was received.
Inspection Process
Once your returned item is received, our team will inspect it.
We will notify you by email regarding:
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Approval of your return.
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Rejection of your return (if applicable).
Refunds
If your return is approved:
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Your refund will be processed to your original payment method.
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Refunds are typically completed within 5–10 business days, depending on your financial institution.
Please note that your bank or credit card provider may require additional time before the refund appears in your account.
Damaged or Incorrect Items
If you receive:
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A damaged product;
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A defective item;
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The wrong product;
please contact us within 7 days of delivery at shopifyfarm04@outlook.com.
Include:
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Your order number;
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A description of the issue;
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Clear photos showing the problem.
We will work to provide a replacement, exchange, or refund when appropriate.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
If your order has already been shipped, it cannot be canceled and must follow our return procedure after delivery.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: shopifyfarm04@outlook.com
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